1. Course Completion Policies
Successfully completing a course involves (1) reading/viewing/listening to the course materials, (2) passing the posttest, and (3) completing a brief course evaluation. Once these three steps are completed, you can print your certificate of credit. All test questions are presented in multiple-choice format. There is only one correct answer for each question. Successful course completion requires passing the test with a score of 80% or better.
You are allowed three attempts to pass the test. If you do not pass after three tries, the course will be removed from your account, and you will have the option of either purchasing the course again at the full price or moving on to other topics.
How long you will have to complete your course depends on your profession. For SLPs, OTs, and RDNs you have until the expiration date posted in the CE Information on each course page. For everyone else, you have 3 years from purchase date to complete courses.
2. Conflict of Interest/Transparency
It is the policy of Professional Development Resources to present learning experiences that are based upon scientific research data and are purely educational and non-promotional in nature. The intent is to assure that CE offerings give a balanced view of all therapeutic options based upon scientific integrity by requiring program planners and authors to fully disclose any affiliation with any corporate organization or proprietary interest in any product, procedure, instrument, devices, service, or material discussed during an educational activity. Promotional materials for each program will disclose each program planner and instructional personnel’s relevant financial and nonfinancial relationships (or no relevant financial and nonfinancial relationships) to the course content.
3. Cost, Refund/Cancellation Policy
The costs of our courses vary depending on the amount of credit hours being offered as well as the topic and learning level of the course content. The cost of each course is posted on the upper right side of the course webpage and includes access to the course content, the CE test, and certificate of completion. No additional costs are accrued in order to earn CE credit.
We do not offer preview of materials without payment; however, if you are not completely satisfied, you may request a refund for uncompleted* courses within 30 days of the date of purchase. Instant rebates and applied coupons will be deducted from the amount of your refund.
*A course is considered to be complete once the test has been submitted for grading, whether or not a passing score was achieved.
In the unlikely event that Professional Development Resources experiences circumstances which render your course or test unavailable or inaccessible for a significant period of time (30 days or more), you will be eligible to choose one of the following:
- An extension of the date to submit your test, equal to the time during which the course was inaccessible
- A replacement course of the same value
- A refund, if a written request is sent to Professional Development Resources
Email requests or questions to: ceinfo@pdresources.org
4. Complaints and Grievances
Professional Development Resources makes every effort to assure fair treatment and product satisfaction for all participants and attempts to anticipate problems. When disputes or complaints do come to the attention of office staff, they will be dealt with promptly according to the following procedures:
- An email, phone call or letter to the complainant by the president, CE director, or a designated representative
- An attempt to resolve the situation to the satisfaction of the complainant by:
- A refund of tuition
- An exchange for an alternative course
- A free course
- Any other action as may be deemed necessary
- To report a complaint or grievance, please email us at ceinfo@pdresources.org.
5. Diversity
Professional Development Resources selects instructors and develops program materials that respect cultural, individual, and role differences, including those based on age, gender, gender identity, race, ethnicity, culture, national origin, religion, sexual orientation, disability, language, and socioeconomic status.
6. ADA Accommodations
We actively comply with the requirements of the Americans with Disabilities Act (ADA) and are committed to making all of our continuing education programs accessible to individuals with disabilities. Please email us at ceinfo@pdresources.org with any special requests, and we will make every effort to assist you.
